The Never Ending Push to Improve the Metrics

“Push to improve metrics and the metrics will improve for a while. Teach the philosophy of a job well done and the metrics will improve forever.” (Simon Sinek, 2012)

Define the words “Strategic” and “Tactical” within the context of business situations, and then consider the quote above. Management develops a change to the “Strategic” framework of the business. The reasons for these changes have been provided. The changes can be proven sound, as the cost structure must change in order to maintain profitability. Fair enough. However, where the service engineers dwell is in the world of “Tactics”. The business framework is delineated from above, but there may be “Tactical” problems with the “Strategic” plan. Service or local customer contacts find the “Tactical” solutions to achieve management’s “Strategic” goals. This is the service engineers’ wheelhouse. They get it done. Do you see the tension? Changes to the “Strategic” framework are disseminated down to the service engineers’ level and their minds immediately start to think how to “Tactically” make the changes. Frustration starts to set in from that point forward.

Transfer these thoughts over to our spiritual lives. The magnificent part of this, the bible provides us the strategic and the tactical directives. God provided the “Strategic” framework for everything. He created all of it, so who would know better as to how it should work. When reading the bible, and a “Strategic” directive is provided as in Matthew 4:19 (NIV) “And he said to them, “Follow me, and I will make you fishers of men.” 20 Immediately they left their nets and followed him.” When Jesus spoke to Peter and Andrew, they did not stop consider the directive, they just did it. They followed Jesus probably not fully knowing how “Tactically” they would accomplish “fishing for Men”. Stated another way, they would not have known how to “Tactically” undertake being one of the first disciples for Jesus. Looking further in the gospel of Matthew, an argument can be constructed that all the “Tactical” solutions as to “how” Peter and Andrew should complete the daunting task of true discipleship is outlined in all of chapters five, six and seven. There should be no tension with this as any frustration with how to achieve true discipleship to Jesus is eliminated. We just have to read it and carry it out.

Improve your business philosophy of the way you engage the customer with service and sales opportunities and the metrics will improve forever.

Improve your personal philosophy of the way you engage our Lord, your relationships, family, discipleship, prayer, forgiveness to others, bible reading, and your general sense of well-being knowing your true reason for hope, and your life as a whole WILL improve for eternity.

That is a metric I want to be measured on!

It is all a gift, be sure to be thankful for it!

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