Any opportunity offered to create a “difference” is a gift to be grasped. The longer I play in the arena of customer service and field engineering those opportunities become less and less on the business side. Many businesses appear to have a great affection for attempting to measure the “difference” or “impact” of an event. Some these measurements are laughable at best with the rise of social media and the speed that customer perceptions can change.
On the personal side, those occasions can be self-created and hence more rewarding. My “difference” is creating a situation where a person can achieve growth. Whether this growth is in their thinking or in how they consider a situation, or how a small change can influence other aspects of their lives. Accomplishing this has the two-fold benefit of positively affecting both parties doubling the effect.